Yesterday I had the opportunity to talk to a Cotton Ginny district manager in the Toronto area. I didn’t ask too much about the company dynamics because I knew she couldn’t tell me and chances are she wouldn’t know. My main concern was for those of you who still have gift certificates but no place to use them because of closures and/or travel limitations. Unfortunately her main suggestion was to find the location nearest you. When I countered more than once that it was not an option for many people she said that she would check further up the chain and get back to me in a few days. It was the end of the business day when I talked to her so I have not heard back but will keep you updated.
Another complaint I’ve also heard is that there is no contact information on the official Cotton Ginny website other than individual stores who ultimately know nothing or are unhelpful (through no fault of their own). I was able to find out that Cotton Ginny is actually owned by Eco-Ganic and on their website there is contact information for both the Eco-Ganic and Cotton Ginny divisions. You may want to try that mode of contact.
As a final resort you may consider looking into filing a complaint with the Canadian Better Business Bureau (BBB). They recommend you contact the company first but Cotton Ginny has not made that easy for previous customers. The BBB time-line for handling complaints is about 30 days which is promising and they will not turn you away if you have not contacted the company first. There is an online step by step form to fill.
That is all I have for the moment. I will let you know if I hear anything else and definitely let me know of any news you learn in the comments.
***Update*** Cotton Ginny is no longer online nor does it have walk-in stores. Read comments below for further insight.
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Topic Links
* Visit Eco-Ganic for contact information (update: site has disappeared)
* Visit the Canadian Better Business Bureau